Privacy policy

Privacy Policy

This Privacy Policy explains how the operator of the online store dental24.shop collects, uses, stores, and protects the personal data of customers and website visitors.

1. Data Controller

The data controller responsible for the processing of personal data is:

Ceradent OÜ
Registration code: 16911904
Address: Kotkapoja 2a, Tallinn, Estonia
Email: info@dental24.shop
Website: https://dental24.shop

If you have any questions regarding the processing of your personal data, please contact us at the email address above.

2. What Personal Data Do We Process?

Depending on how you use the dental24.shop website, we may process the following personal data:

- first and last name;

- email address;

- telephone number;

- delivery address;

- billing information;

- order and purchase information;

- selected delivery method and parcel locker information;

- customer account information;

- correspondence and customer service communications with us;

- technical information related to the use of the website, such as IP address and device or browser information, to the extent necessary for the operation of the online store, security, and compliance with legal obligations.

When making payments, payment-related data is processed through the Montonio payment solution. We do not store customers' online banking usernames or passwords.

3. Purposes of Processing Personal Data

We process personal data for the following purposes:

Processing and Fulfilling Orders

We use customer data to receive, process, and fulfil orders, communicate with customers regarding their orders, and arrange the delivery of goods.

The legal basis for processing is the performance of a contract or taking steps at the request of the customer prior to entering into a contract.

Payment Processing

We use the Montonio payment solution to process payments. When processing payments, Montonio may process customers' personal data in accordance with the Montonio service being used and Montonio's own privacy policy. Montonio may act in different data protection roles depending on the service provided.

Delivery of Goods

To deliver an order, we provide the necessary information to the selected delivery service provider.

We use, among others, the following delivery methods:

- Omniva parcel lockers;

- SmartPosti parcel lockers;

- DPD parcel lockers.

We provide delivery service providers only with the information necessary for the proper delivery of the order.

Customer Account

Customers may create a customer account on the dental24.shop online store.

To manage the customer account and provide account-related functionality, we process account information and information related to orders placed through the account.

Customer Service

When you contact us, we process the information you provide in order to respond to your questions, resolve issues, and provide customer support.

Compliance with Legal Obligations

We also process personal data to comply with our legal obligations, including obligations related to accounting and taxation.

4. Disclosure of Personal Data to Service Providers

To operate the online store and fulfil orders, we may disclose personal data to service providers whose services we use.

These may include:

- Shopify, as the provider of the online store platform;

- Montonio, as a provider of payment and delivery-related services;

- Omniva;

- SmartPosti;

- DPD;

- accounting and IT service providers, to the extent necessary for providing their services.

We provide service providers only with the information necessary for the provision of the specific service.

We do not sell or provide customers' personal data to third parties for their own marketing purposes.

5. Retention of Personal Data

We retain personal data for as long as necessary to fulfil the purposes for which the data is processed or to comply with legal obligations.

We retain data related to orders, invoices, and accounting for the periods required by applicable law.

Customer account data is retained for as long as the customer account remains active or as long as there is another legal basis for retaining the data.

When there is no longer a legal basis or need to retain the data, we delete or anonymise it.

6. Security of Personal Data

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

When using a customer account, the customer is responsible for keeping their username and password confidential.

7. Cookies

Dental24.shop uses cookies and similar technologies that are necessary for the operation of the online store, ensuring security, and improving the user experience.

Currently, dental24.shop does not use separate third-party analytics or advertising services such as Google Analytics, Google Ads, or Meta Pixel.

If we introduce analytics, advertising, or other tracking technologies in the future, we will update our privacy and cookie information accordingly and obtain consent where required.

8. Your Rights

You have the right to:

- receive information about the processing of your personal data;

- access the personal data processed about you;

- request the correction of inaccurate data;

- request the deletion of personal data where there is a legal basis for doing so;

- request restriction of the processing of your personal data where there is a legal basis for doing so;

- object to the processing of your personal data where there is a legal basis for doing so;

- request data portability where the applicable legal requirements are met.

To exercise your rights, please send a request to info@dental24.shop.

9. Complaints

If you believe that your rights have been violated in connection with the processing of your personal data, we ask that you first contact us so that we can address the issue.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time if our data processing practices, service providers, legal requirements, or online store functionality change.

The current version of the Privacy Policy is always available at dental24.shop.

Last updated: 13 August 2026